Sanistay Terms and Conditions of Use and Contracting

Sanistay Terms and Conditions of Use and Contracting. Service provider: COALPL GROUP SL (Tax ID B26999623), Avda. Pérez Galdós, 129, floor 48, 46018 Valencia, Spain. Commercial Registry of Valencia, Sheet V-233911, Entry 1. Contact and DSA: legal@sanistay.es. Version: v1.2. Last updated: 10 June 2026. Effective date: 10 June 2026.

Service provider: COALPL GROUP SL (hereinafter, "Sanistay")

Tax ID (NIF): B26999623

Registered office: Avda. Pérez Galdós, 129, Floor 48, 46018 Valencia, Spain

Commercial Register: Commercial Register of Valencia, Sheet V-233911, Entry 1

Contact, support and complaints email: legal@sanistay.es

Single point of contact for authorities and Users under Regulation (EU) 2022/2065: legal@sanistay.es

Last updated: 10 June 2026

Preliminar. Acceptance of the Terms

These Terms and Conditions (the "Terms") govern access to, browsing of, registration on, use of, and contracting through the services offered by Sanistay via its website, mobile application, and any other associated digital environments (the "Platform").

Express acceptance of these Terms is a necessary condition for registering, publishing listings, requesting bookings, using the messaging system, using flatmate-matching features, or contracting any service on the Platform. The User declares that they have read, understood, and accepted these Terms at the time of registration and, where applicable, before confirming a Booking.

Where the User acts as a consumer, nothing in these Terms shall limit the non-waivable rights granted to them under applicable consumer and user protection legislation.

0. Definitions

• Platform or Sanistay: the web and/or mobile application owned by COALPL GROUP SL that facilitates contact between Users for the formalisation of temporary stays and ancillary services.
• User: a natural person of legal age or a legal entity that registers on Sanistay and accepts these Terms.
• Host: a User who publishes or intends to publish Accommodation on the Platform for the purpose of temporarily granting its use to a Guest.
• Guest: a User who requests, confirms, or formalises a Booking.
• Flatmate search user: a User who uses the free matching functionality to find other persons with whom to share accommodation, without such accommodation necessarily being contracted through the Platform.
• Accommodation: a room, dwelling, stay, or space advertised by a Host on the Platform for temporary grant of use.
• Booking: the confirmed contracting or request of Accommodation for a specified period, expressed in weeks, months, days, or any other time unit indicated in the listing.
• Stay Contract: a contract entered into directly and exclusively between Host and Guest, normally structured as a seasonal lease or a lease for a use other than as a dwelling where the legal requirements for such arrangements are met.
• Seasonal lease: a contractual arrangement which, as a general rule and without prejudice to mandatory applicable law, falls within Article 3 of Law 29/1994, of 24 November, on Urban Leases (LAU), where the stay responds to a specific and temporary cause distinct from satisfying the Guest's permanent housing need.
• Verified Healthcare Professional badge: a distinction that Sanistay may grant to Users who demonstrate to the Platform their status as healthcare professionals in accordance with internal verification criteria.
• Commission: the economic consideration payable to Sanistay for the provision of intermediation services and other services inherent to the Platform.
• Serious Incident: a situation of sufficient gravity to render the stay unviable, unsafe, or seriously prejudicial, on the terms set out in these Terms.
• Payment Provider: an authorised external entity that processes payments, collections, technical holds, settlements, and refunds associated with Bookings.

1. Nature and object of the service

Sanistay is a technology intermediation platform operating in Spain that facilitates contact between Users for the publication, search, and contracting of temporary stays. The Platform is especially oriented towards persons who require accommodation for professional, training, healthcare, teaching, or similar reasons, particularly in the healthcare sector.

The Platform is not intended to promote or market tourist or holiday accommodation. Use of the Platform for such purposes, where contrary to these Terms or applicable law, shall entitle Sanistay to remove the listing, suspend functionalities, or cancel the account.

Sanistay is not the owner of the Accommodation, does not act as lessor, sub-lessor, agent, regulated estate agent, lodging provider, hotel establishment, or material provider of the accommodation. The Stay Contract is entered into directly and exclusively between Host and Guest.

Sanistay does not guarantee that any particular Booking meets the requirements to be classified as a seasonal lease, a lease for a use other than as a dwelling, or any other legal figure. The legal classification of each relationship corresponds to the contracting parties and, ultimately, to the competent administrative or judicial bodies.

Sanistay's services are limited, depending on functional availability, to listing publication, search and filter systems, internal messaging, identity and professional-status verification, technical management of protected collection, user support, flatmate search functionality, content moderation, and compliance with legal obligations inherent to the Platform.

Sanistay acts as an information society service provider and online intermediary. It shall comply with the obligations applicable to it under Law 34/2002, Regulation (EU) 2022/2065, and any legislation that replaces, develops, or supplements them.

2. Registration, account, identity and verification

To register and use Sanistay, the User must be of legal age, have full legal capacity, and provide truthful, accurate, complete, and up-to-date data. Providing false, inaccurate, incomplete, or outdated data shall entitle Sanistay to suspend, restrict, or cancel the account.

The User is responsible for safeguarding and keeping confidential their login credentials. Any action taken from their account shall be presumed to have been performed by the User, unless proven otherwise. The User must immediately notify Sanistay of any unauthorised access, suspected misuse, or security breach.

Sanistay may limit or condition functionalities such as publishing listings, requesting Bookings, accepting Bookings, using certain payment methods, or withdrawing funds until the User completes minimum identity, security, ownership, capacity, or regulatory compliance verifications.

Sanistay may offer a voluntary healthcare verification process by means of professional registration number, consultation of official public sources, official qualification, professional document, or other reasonable identifiers. The Verified Healthcare Professional badge certifies exclusively that, at the time it was granted, Sanistay reviewed the documentation or information provided in accordance with its internal criteria.

The badge does not constitute a continuing guarantee of professional qualification, conduct, integrity, solvency, availability, absence of disciplinary sanctions, or contractual compliance by the User. The User must notify any change affecting their professional status.

Sanistay may carry out periodic, manual, or automated verifications to confirm that the requirements that led to granting the badge are maintained. It may also withdraw it on a precautionary or definitive basis where there are reasonable indications of document falsification, misuse, loss of professional qualification, a substantiated complaint, or breach of these Terms.

Use of false, manipulated, unlawfully obtained, or third-party documentation may result in immediate account suspension, cancellation of Bookings, retention of evidence, and, where appropriate, notification to competent authorities, professional bodies, or public agencies.

3. Data protection in registration and verifications

Personal data shall be processed in accordance with Regulation (EU) 2016/679, Organic Law 3/2018, and Sanistay's Privacy Policy.

The main legal bases shall be: performance of the contractual relationship for registration and Platform use data; consent and/or performance of the requested service for voluntary verifications; legitimate interest for fraud prevention, security, Platform integrity, and legal defence; and compliance with legal obligations for communications to authorities, tax obligations, DAC7, Royal Decree 933/2021, and applicable legislation.

Sanistay shall apply the principle of data minimisation. If the User provides documentation containing unnecessary data or special categories of data, Sanistay may require a minimised or anonymised version and delete inappropriate documentation.

Details on data categories, recipients, international transfers, retention periods, and data subject rights shall be set out in the Privacy Policy permanently accessible on the Platform.

4. Host obligations

By publishing Accommodation, the Host declares and guarantees that they have full legal capacity and sufficient title to temporarily grant its use, whether as owner, usufructuary, tenant with express written authorisation from the landlord, or under any other valid title.

The Host declares that the grant of use does not contravene the Urban Leases Act, housing legislation, tourism legislation, planning legislation, community statutes or agreements, registry limitations, administrative authorisations, licences, municipal ordinances, or any other applicable rule.

The listing must contain accurate, complete, up-to-date, and non-misleading information on price, location, photographs, surface area, equipment, internal rules, capacity, accessibility, included services, excluded expenses, cancellation policy, deposit or bond if any, and any relevant restrictions.

The Accommodation must meet the habitability, health, safety, accessibility (where required), maintenance, installations, and utilities legally applicable. Sanistay does not physically inspect Accommodation unless an expressly identified additional service is offered.

Where the grant of use is structured as a seasonal lease, the Host must identify, collect, and retain documentation evidencing the specific temporary cause, recording that the stay is not intended to satisfy a permanent housing need of the Guest.

If any state, regional, or local rule requires a registration number, notification, licence, responsible declaration, authorisation, registration, data transmission, guest registration, or equivalent requirement to offer the Accommodation on digital platforms, the Host shall be responsible for obtaining it, keeping it valid, and providing it to Sanistay before publication or during the listing period.

Sanistay may require the Host, at any time, for documentary evidence of ownership, owner consent, authorisations, licences, registration number, community compliance, habitability, insurance, tax receipts, or any other information necessary to verify compliance with these Terms or applicable law.

Failure to provide documentation, insufficient provision, or reasonable indications of non-compliance shall entitle Sanistay not to publish, suspend, hide, remove, or cancel the listing, and to suspend associated Bookings where necessary to protect Users or comply with the law.

The Host shall hold Sanistay harmless against claims, penalties, fines, damages, costs, expenses, and reasonable professional fees arising from listing inaccuracy, lack of title, lack of licence, lack of authorisation, tax non-compliance, administrative non-compliance, claims by the community, owner, authorities, or third parties, or any act attributable to the Host.

5. Guest obligations

The Guest undertakes to use the Accommodation diligently, in accordance with its agreed purpose, the listing rules, reasonable instructions from the Host, cohabitation rules, community regulations, and applicable law.

The Guest declares that the stay responds to a specific, temporary, and legitimate cause, and that they do not intend to use the Accommodation as habitual or permanent housing unless such purpose has been expressly agreed and is legally admissible outside Sanistay's ordinary object.

The Guest may not assign, sub-let, share, exploit economically, use for tourist purposes, use for professional activities open to the public, or carry out unlawful, annoying, unsanitary, harmful, dangerous, or cohabitation-disruptive activities, except with express written authorisation from the Host where appropriate.

The Guest shall be liable for damage caused by them, their companions, visitors, authorised animals, or persons to whom they allow access to the Accommodation, except for ordinary wear and tear from normal use.

Before confirming a Booking, the Guest must review the total price, commissions, taxes, exact dates, listing conditions, Accommodation rules, cancellation policy, deposit or bond if any, Host information, and identification or documentation requirements.

Where legally required, the Guest shall provide truthful data for guest-registration, tax, public-security, or any other applicable legal obligations. Unjustified refusal may prevent formalisation or performance of the Booking.

6. Bookings, contracting and stay document

The Platform allows Bookings to be requested for specific periods. Confirmation may be automatic or subject to express acceptance by the Host depending on listing configuration.

The Stay Contract between Host and Guest shall be perfected when the Booking is confirmed on the Platform and payment is collected or authorised in accordance with the applicable flow. Sanistay is not a party to the Stay Contract.

Sanistay recommends and may provide a model contract for Host and Guest to document in writing the temporary cause, identity of the parties, duration, rent, bond, utilities, rules, inventory, condition of the Accommodation, damage policy, and any relevant agreement.

Publication of Accommodation on the Platform does not imply authorisation for the Guest to register their address (empadronamiento). Any matter relating to address registration must be expressly agreed between Host and Guest and comply with applicable law.

Relevant communications relating to the Booking should preferably be made through internal messaging to preserve evidence of agreements reached.

7. Messaging, off-platform transactions and conduct

Internal messaging must be used lawfully, respectfully, and in connection with the Platform's purpose. Impersonation, harassment, threats, discrimination, spam, dissemination of unlawful content, requests for excessive data, or use of messaging for activities unrelated to Sanistay are prohibited.

Where Sanistay offers a protected collection system, circumventing or attempting to circumvent that system through external payments, exchange of contact details for fraudulent purposes, simulated cancellations, parallel agreements, or any mechanism aimed at avoiding Sanistay's Commissions is prohibited.

Detection of circumvention attempts may result in suspension of functionalities, cancellation of Bookings, account blocking, recovery of accrued Commissions, removal of listings, and loss of promotional benefits.

This prohibition is established for security, fraud prevention, anti-scam protection, traceability, and service sustainability reasons.

8. Prices, commissions, taxes and invoicing

The price of the Accommodation is set freely by the Host, under their sole responsibility and subject to applicable law, including any mandatory price, information, or transparency limitations.

Unless the Platform expressly indicates another rate in force, Sanistay shall charge a Commission of five per cent (5%) on the base price of the Booking payable by the Guest, and a Commission of five per cent (5%) on the base price of the Booking payable by the Host. Both shall be shown itemised before payment.

Sanistay's Commissions shall be subject to VAT at the general rate in force or as applicable. Unless expressly stated otherwise, VAT shall be calculated in addition to the corresponding Commission.

Sanistay may establish promotional periods, discounts, free periods, or bonuses, which shall not create acquired rights or an expectation of continuation.

Sanistay may modify its Commissions by giving at least thirty (30) calendar days' notice. Bookings confirmed before the modification takes effect shall be governed by the Commissions in force at the time of confirmation.

Sanistay shall issue invoices exclusively for its Commissions. The invoice, receipt, or supporting document corresponding to the price of the Accommodation shall be issued by the Host, depending on their tax regime and legal nature.

Each User shall be responsible for their tax, census, accounting, declarative, withholding, and invoicing obligations. Sanistay does not provide tax, employment, planning, or real-estate advice to Users.

Sanistay shall comply with information obligations applicable to it as a digital platform operator, including those arising from DAC7, Model 238, Model 040, administrative cooperation rules, tax requirements, and provisions that replace or supplement them.

9. Payments, protected collection and payment provider

Payments shall be processed through Stripe or another Payment Provider indicated on the Platform. Sanistay does not directly provide payment services, does not receive, hold, or administer client funds on its own account, and does not act as a payment institution, electronic money institution, or payment service provider.

Collection, authorisation, technical hold, settlement, refund, and release operations shall be configured through the Payment Provider, in accordance with its terms, applicable law, and fraud prevention, anti-money laundering, sanctions, and security procedures.

The Booking amount shall be charged or authorised from the Guest at confirmation, unless the Platform indicates another time. The amount payable to the Host shall be released after the Guest's arrival and confirmation of conformity, or automatically twenty-four (24) hours after the start of the stay if no Serious Incident is reported.

Sanistay may pause, delay, or block release of amounts where there are reasonable indications of fraud, impersonation, Serious Incident, regulatory non-compliance, substantiated claim, authority requirement, payment dispute, chargeback, or risk to Users or third parties.

Payment data shall be processed directly by the Payment Provider. The Privacy Policy shall inform of processing and international transfers associated with such providers.

10. Serious incidents, conformity and resolution

The following shall constitute Serious Incidents, among others: non-existence of the Accommodation, inability to access attributable to the Host, conditions substantially different from those advertised, lack of minimum health or habitability, objective safety risks, absence of authorisations preventing use, presence of uncommunicated occupants, or any analogous cause rendering the stay unviable or seriously prejudicial.

The Guest must report a Serious Incident within twenty-four (24) hours of the start of the stay or from when they have reasonable knowledge of the incident, providing sufficient evidence such as photographs, videos, messages, location, documentation, minutes, or communications.

Sanistay may request additional information, pause payment release, mediate between the parties, cancel the Booking, order a full or partial refund, maintain or release payment to the Host, remove the listing, or adopt security measures.

Where a Serious Incident is attributable to the Host and results in a full refund to the Guest, Sanistay may charge the Host, as management and support costs, an amount equivalent to the sum of the Host and Guest Commissions for the affected Booking, plus applicable taxes, following reasoned notification and an opportunity to submit arguments within ten (10) calendar days.

Sanistay's intervention in incidents does not imply acceptance of liability as lessor, expert, insurer, arbitrator, or guarantor of the Stay Contract.

11. Deposits, bonds, damage and inventory

The Host may establish a security deposit, contractual bond, or analogous mechanisms only if the amount, purpose, hold conditions, return period, and claim procedure are clearly shown before Booking confirmation.

The existence of a deposit or bond does not exempt the Host from legal deposit obligations before competent bodies where applicable.

The Host must document the condition of the Accommodation, inventory, and utilities before the start of the stay. The Guest may provide evidence of the initial condition during the first twenty-four (24) hours.

Any damage claim must be made with reasonable evidence and within the period indicated on the Platform or, in the absence of indication, within seven (7) calendar days following the end of the stay.

Sanistay may facilitate a communication and mediation procedure on damage, but does not act as expert, insurer, or judge, nor does it bindingly determine the existence, amount, or legal attribution of damage, except for internal operational purposes of the Platform and Payment Provider.

The parties retain their civil, contractual, administrative, or criminal actions against the appropriate party.

12. Cancellations and refunds

The applicable cancellation policy shall be shown to the Guest before confirming the Booking. Unless a different validly communicated policy applies, Sanistay's standard policy shall apply.

Cancellation by the Guest more than seven (7) calendar days before the start of the stay: refund of 100% of the base price. Sanistay's Commissions remunerate the intermediation service already provided from Booking confirmation and, as a general rule, shall not be refunded except in legally mandatory cases, Serious Incident attributable to the Host, or express commercial decision by Sanistay.

Cancellation by the Guest between seven (7) and three (3) calendar days before the start: refund of 50% of the base price. Commissions shall be governed by the rule above.

Cancellation by the Guest with less than three (3) calendar days' notice or non-appearance: no refund, except under a more favourable agreement, mandatory legal cause, accepted force majeure, or Serious Incident attributable to the Host.

If the Guest does not appear and does not cancel in accordance with the applicable policy, this shall be treated as a no-show. The Host shall be entitled to the corresponding base price, less applicable Commissions.

If the Host cancels a confirmed Booking without justified cause, Sanistay shall refund the Guest the base price and the Guest's Commission, may facilitate search for alternative accommodation, and may claim from the Host damages, reasonable costs, and expenses actually incurred, with a maximum limit equivalent to the base price of the cancelled Booking, following reasoned notification and an opportunity to submit arguments.

Unjustified cancellations by the Host may result in reputational and functional penalties, reduced visibility, profile marking, temporary suspension of new listings, or account cancellation in case of repetition.

No penalties shall apply where cancellation responds to duly evidenced justified cause, such as casualty, authority requirement, non-attributable supervening impossibility, force majeure, or other cause of equivalent gravity.

In force majeure cases, Sanistay may enable special cancellation or refund conditions, which shall be communicated through the Platform.

13. Right of withdrawal

With regard to the Stay Contract, the right of withdrawal shall not apply where accommodation services are for purposes other than serving as a dwelling and the contract provides for a specific date or period of performance, in accordance with Article 103(l) of the consolidated text of the General Law for the Defence of Consumers and Users, without prejudice to cancellation rights regulated in these Terms.

With regard to Sanistay's intermediation service, the User expressly consents that performance of the service begins from Booking confirmation and acknowledges that they may lose the right of withdrawal once the service has been fully performed, in accordance with Article 103(a) of the TRLGDCU, where applicable.

Where the User is a consumer, the Booking flow must record express acceptance of the start of service performance and the non-refundable nature of the Commission in the cases provided for, by means of a specific checkbox or equivalent mechanism before payment.

The above shall not affect mandatory consumer rights or refund cases provided for by Serious Incident, cancellation attributable to the Host, or applicable law.

14. Flatmate search functionality

Sanistay may offer a free matching functionality allowing Users to contact each other to find potential flatmates. This functionality is social and connective in nature and is separate from intermediation in Bookings unless a Booking is subsequently formalised on the Platform.

In this functionality, Sanistay acts as an online data hosting and matching service provider. It is not a party to cohabitation, lease, sub-lease, community, co-ownership, or other agreements that Users formalise among themselves outside the Platform.

Sanistay does not supervise, validate, or guarantee the legality, safety, solvency, conduct, or suitability of potential flatmates. Each User must exercise enhanced diligence when contacting strangers, verifying identity, references, financial conditions, and documentation before assuming commitments.

If Users decide to publish Accommodation on the Platform, they shall assume the status of Host or Guest as appropriate and the corresponding obligations shall apply.

15. Reviews, reputation and authenticity

Sanistay may allow Users to publish reviews after a Booking. Reviews reflect the User's personal opinions and do not represent Sanistay's opinion.

False reviews, reviews not based on real experience, offensive, discriminatory, defamatory, extortionate, covertly incentivised, advertising, reviews containing third-party personal data without legal basis, or reviews intended to manipulate the reputation system are prohibited.

Sanistay may moderate, hide, or remove reviews that breach these Terms, the law, or third-party rights, notifying the affected User and allowing them to submit arguments in accordance with the applicable internal procedure.

Sanistay shall not edit the substantive content of reviews; it may publish them in full, remove them, hide them, or apply technical ranking measures in accordance with transparent criteria.

16. User-generated content

Users retain ownership of intellectual and industrial property rights in content they provide to the Platform, including texts, photographs, videos, descriptions, reviews, messages, and documents.

By uploading content, the User grants Sanistay a non-exclusive, free, transferable, sublicensable, worldwide licence for the maximum legal period necessary to reproduce, store, technically adapt, distribute, publicly communicate, and make available such content for the purposes of operating the Platform, promoting listings, providing support, complying with legal obligations, and defending Sanistay's legitimate interests.

The User represents that they own or have sufficient authorisations over the content, and that it does not infringe third-party rights, image rights, privacy, honour, intellectual property, data protection, advertising law, property law, or any other applicable provision.

Any person may notify allegedly unlawful content to legal@sanistay.es, indicating location, grounds of unlawfulness, notifier details, and a declaration of good faith. Sanistay shall process the notification in accordance with Regulation (EU) 2022/2065 and applicable law.

17. Content moderation, DSA and internal complaints

Sanistay may moderate listings, reviews, messages, photographs, profiles, and other content where it considers that they breach these Terms, applicable legislation, third-party rights, or Platform security.

Moderation measures may include removal, hiding, de-indexing, visibility restriction, warnings, suspension of functionalities, temporary or permanent account suspension, cancellation of Bookings, payment blocking, or notification to authorities where appropriate.

Sanistay may precautionarily remove any listing in respect of which there are reasonable indications of unlawfulness, lack of title, absence of authorisation, fraud, risk to Users, or regulatory non-compliance, even before definitively resolving the internal procedure.

When adopting a moderation decision, Sanistay shall notify the affected User of the main reasons, facts considered, rule or clause breached, any use of automated means, and available complaint mechanisms, unless communication is legally restricted or would compromise investigations, security, or fraud prevention.

The User may submit a free internal complaint within six (6) months of notification, via reclamaciones@sanistay.es or an enabled channel. Sanistay shall resolve diligently, with reasons, and not solely by automated means.

Sanistay does not assume a general obligation to supervise content or proactively monitor messages. However, it shall act diligently when it has effective knowledge of unlawful activity and shall communicate to competent authorities information required by applicable law where there are suspicions of offences or threats to life or safety.

18. Fraud, security, sanctions and compliance

Sanistay may use manual and automated systems to detect document fraud, impersonation, use of synthetic identities, abnormal patterns, suspicious payments, money laundering, illicit financing, Commission evasion, reputation manipulation, prohibited activity, or security risks.

Detection of reasonable indications shall entitle Sanistay to adopt immediate precautionary measures, including account restrictions, requests for additional information, technical blocking of functionalities, payment pauses, listing removal, or cancellation of Bookings.

Users declare that they are not subject to national, European, or international economic, financial, or commercial sanctions preventing use of the service, and undertake not to use the Platform for unlawful, fraudulent, money-laundering, terrorist-financing, tax-evasion, or sanctions-breach activities.

Sanistay may reject operations, block accounts, or communicate information where necessary to comply with legal obligations, authority requirements, Payment Provider policies, or applicable compliance rules.

19. Exclusions and limitation of liability

Sanistay does not guarantee the actual condition, maintenance, equipment, health, safety, habitability, physical availability, administrative lawfulness, or suitability of the Accommodation, as it does not carry out physical inspections except where an expressly contracted additional service is provided.

Sanistay is not liable for acts or omissions of Hosts, Guests, flatmates, third parties, owners' associations, authorities, or external providers, nor for performance or non-performance of the Stay Contract.

Sanistay does not guarantee the solvency, future identity, future conduct, payment capacity, integrity, continued professional qualification, or contractual compliance of any User.

Sanistay is not liable for theft, damage, accidents, injury, loss, cohabitation conflicts, community claims, penalties, or tax, administrative, or planning non-compliance attributable to Users or third parties.

Sanistay shall be liable only for direct damage caused by wilful misconduct or gross negligence of Sanistay in providing its own intermediation service, and always without prejudice to non-waivable consumer rights.

As regards professional or business Users, Sanistay's aggregate liability for all causes related to the Platform during the twelve (12) months preceding the event claimed shall be limited to the total amount of Commissions actually charged by Sanistay to that User during that period. This limitation shall not apply in case of wilful misconduct or personal injury.

As regards professional or business Users, Sanistay shall not be liable for loss of profit, loss of opportunity, loss of reputation, loss of data, indirect, consequential, special, or punitive damage, except in case of wilful misconduct.

Nothing in this clause limits non-waivable consumer rights or liabilities that cannot legally be excluded, including those arising from data protection where attributable to Sanistay.

20. Indemnity

The User shall hold harmless Sanistay, its directors, employees, collaborators, agents, providers, and affiliated companies against claims, actions, proceedings, penalties, fines, damages, costs, and reasonable fees arising from breach of these Terms, legal infringement, falsity of data, unlawful content, infringement of third-party rights, tax or administrative non-compliance, misuse of the Platform, or disputes arising from the Stay Contract.

Sanistay shall notify the User of any claim covered by this clause where reasonably possible and allow them to participate in its defence, without prejudice to Sanistay's right to direct its own procedural or extraprocedural strategy.

21. Electronic evidence and Platform records

Electronic records, logs, timestamps, acceptance confirmations, IP addresses, device identifiers, internal communications, Booking histories, payment evidence, access records, and other traces generated by Sanistay's systems shall constitute valid evidence of operations carried out through the Platform, unless proven otherwise.

The User accepts the validity of electronic communications, acceptance checkboxes, double-confirmation mechanisms, consent records, and electronically generated documents, without prejudice to mandatory applicable law.

Sanistay may retain evidence for the periods necessary for legal compliance, legal defence, fraud prevention, security, and complaint management, in accordance with the Privacy Policy.

22. Availability, modifications and beta

Sanistay shall make reasonable efforts to keep the Platform operational, but does not guarantee continuous, uninterrupted, secure, error-free, or universal device compatibility.

Sanistay may carry out maintenance, updates, improvements, modifications, removal of functionalities, or technical changes. Where changes are material and significantly affect use of the service, it shall inform the User with reasonable advance notice where possible.

Functionalities identified as beta, test, pilot, or equivalent are offered as is, without additional warranties, and may be modified, suspended, or withdrawn at any time.

23. Sanistay intellectual and industrial property

The name Sanistay, distinctive signs, brand, logo, trade image, design, source code, databases, texts, graphics, navigation structure, interfaces, and Platform-specific elements are owned by COALPL GROUP SL or third-party licensors.

Acceptance of these Terms grants the User a limited, non-exclusive, non-transferable, revocable licence strictly necessary to use the Platform in accordance with its purpose.

Reproduction, distribution, public communication, transformation, mass data extraction, decompilation, reverse engineering, unauthorised scraping, model training, database exploitation, or use of the Platform for other purposes without express authorisation from Sanistay is prohibited.

24. Data protection and cookies

The data controller is COALPL GROUP SL, NIF B26999623, with registered office at Avda. Pérez Galdós 129, Floor 48, 46018 Valencia. Privacy contact: legal@sanistay.es.

Personal data processing is governed by the Privacy Policy permanently accessible on the Platform, drafted in accordance with the GDPR and LOPDGDD.

Where Host and Guest exchange personal data directly between themselves outside Sanistay to formalise or perform the Stay Contract, each shall act as an independent controller in respect of their own purposes.

Use of cookies and equivalent technologies shall be regulated in the Cookie Policy and managed through the configuration panel available to the User.

Certain providers may be established outside the European Economic Area. International transfers shall rely on adequacy decisions, standard contractual clauses, binding corporate rules, or other valid mechanisms, in accordance with the Privacy Policy.

25. Communications to authorities and legal obligations

Where legally required by the specific activity carried out through the Platform, Sanistay shall comply with documentary registration, communication, or data transmission obligations under Royal Decree 933/2021, public-security legislation, and provisions that replace or supplement them.

Sanistay shall comply with information obligations to the Tax Administration applicable to digital platform operators, including DAC7, Model 238, Model 040, and related rules, where applicable.

Sanistay shall cooperate with administrative, judicial, tax, consumer, data-protection, housing, tourism, public-security, and digital-services authorities on legally required terms.

The User is informed that Sanistay may collect, retain, and communicate data necessary to comply with legal obligations, substantiated requirements, or mandates of competent authorities.

26. Suspension, closure and account cancellation

Sanistay may suspend, restrict, or cancel accounts or functionalities, with reasons, where there is provision of false documentation, fraud, impersonation, indications of scam, money laundering, regulatory non-compliance, unlawful listing, risk to Users, prohibited tourist use, repeated incidents, unjustified cancellations, payment evasion, material breach of these Terms, or authority requirement.

Except in cases of imminent risk, fraud, harm to Users, legal obligation, or need for immediate action, Sanistay shall notify the reason for the decision and allow arguments to be submitted within a reasonable period of not less than ten (10) calendar days before the measure becomes definitive. For immediate precautionary measures, arguments may be submitted afterwards.

Suspension or cancellation shall not by itself affect confirmed Bookings in progress, unless the cause also justifies their cancellation to protect Users, third parties, or comply with the law.

The User may request voluntary closure at any time from the Platform or by communication to legal@sanistay.es. Closure shall not extinguish accrued obligations, prior liabilities, pending payments, tax obligations, indemnity duties, or Sanistay rights arising from prior breaches.

27. Amendment of the Terms

Sanistay may update these Terms to adapt them to regulatory, case-law, technical, market, security, business-model, or functionality changes.

Material changes shall be communicated with at least thirty (30) calendar days' notice by notification on the Platform and/or email, unless a legal obligation, security, fraud prevention, or urgent change requires immediate application.

If the User does not accept the amendments, they may terminate their relationship with Sanistay and request closure before they take effect, without penalty. Bookings confirmed previously shall be governed by the conditions in force at confirmation, unless agreement or mandatory rule provides otherwise.

Continued use of the Platform after the new conditions take effect shall constitute acceptance.

28. Dispute resolution, complaints and complaint forms

Sanistay undertakes to seek amicable solutions to disputes relating to its own service. The User may address complaints to reclamaciones@sanistay.es or the Platform support system.

Complaints against Sanistay shall relate to intermediation service, technical payment management, customer service, moderation, Platform operation, or compliance with its own obligations. Disputes regarding condition of the Accommodation, rent payment, damage, cohabitation, or performance of the Stay Contract must be addressed to the appropriate party.

Consumer Users may resort to accredited alternative dispute resolution bodies in consumer matters under Law 7/2017, where applicable.

Sanistay shall make complaint forms available to consumers in digital format, upon request to reclamaciones@sanistay.es, where legally required.

29. Applicable law and jurisdiction

These Terms and the relationship between Sanistay and the User shall be governed by Spanish law and, where applicable, European Union law.

Where the User is a consumer, disputes shall be submitted to the courts with jurisdiction under mandatory consumer and user protection rules. If they reside in another European Union Member State, they shall retain the protection of mandatory rules of their country of residence applicable under Regulation (EC) No 593/2008.

Where the User acts as a professional or business, the parties submit, with express waiver of any other forum that might apply, to the courts of the city of Valencia, unless mandatory rule provides otherwise.

30. Final provisions

These Terms, together with the Privacy Policy, Cookie Policy, particular Booking conditions, Payment Provider conditions, and other legal notices accepted by the User, constitute the agreement applicable to use of the Platform.

If any clause is declared null, invalid, or unenforceable, the remaining clauses shall remain in full force. The affected clause shall be replaced by a valid clause that respects, to the greatest extent possible, the economic and legal purpose pursued.

Failure by Sanistay to exercise a right shall not constitute a waiver.

Sanistay may assign its contractual position to any entity in its group or in the context of restructuring, merger, demerger, business branch contribution, business transfer, or business succession, notifying the User where appropriate. The User may not assign their position without prior written consent from Sanistay.

No provision of these Terms shall be interpreted as creating a partnership, agency, representation, franchise, joint venture, employment relationship, or mandate between Sanistay and Users.

Clauses relating to liability, indemnity, data protection, intellectual property, tax obligations, electronic evidence, pending payments, regulatory compliance, applicable law, and jurisdiction, and any others that by their nature must survive, shall remain in force after termination of the contractual relationship.

The Spanish version shall prevail over any translation.

Clause headings are for guidance only and shall not affect interpretation of their content.

COALPL GROUP SL (Sanistay) — Terms and Conditions v1.2 — effective 10 June 2026.