Complaints and Customer Support

Users may submit complaints or claims related to the use of the platform by emailing reclamaciones@sanistay.es, providing their identifying details, the email address associated with their account, the facts giving rise to the complaint, and the resolution requested.

Sanistay will acknowledge receipt of the complaint and provide a reference number. The complaint will be processed and responded to within the legally established timeframe.

Users may also contact Sanistay by post at the registered address indicated in the Legal Notice.